Salisbury Pilates and Fitness membership options
- Drop-in class – $35 Expires within 7 days.
- 10-pack class pass – paid upfront and expire within 3 months of start date.
- Membership: 3 classes/week and 5 classes/week
Returns and Refunds Policy
If you change your mind, Salisbury Pilates and Fitness offers full refunds (minus transaction fees) on purchases within fourteen days of the purchase date.
If you have partly used a class pack and wish to discontinue with our services or classes, you may speak with the Owner of Salisbury Pilates and Fitness or apply in writing for the remainder of your sessions to be refunded.
All class packs expire within a three to six-month period from the date of sale but may be extended for medical and other reasons accepted by the Manager /Owner of Salisbury Pilates and Fitness.
You can cancel your membership at any time with at least one week’s notice prior to your next direct debit payment. Cancellation within a prepaid period cannot be refunded.
Membership Agreement and Policy
Things to know at the start of your membership
By signing the agreement you acknowledge and agree:
- you have been given a copy of this agreement and agree to abide by your obligations in it;
- you are medically sound to undertake a normal course of exercise, or you have a medical clearance to begin your training under the guidance of our trained professionals;
This agreement also relates to your authority to Ezidebit Pty Ltd to directly debit the nominated bank account or credit card for any installments or fees due under the terms and conditions of this Agreement and Direct Debit Request.
How old do you have to be?
You must be at least 14 years old to become a member.
If you are under 16, a parent or guardian must sign your membership agreement and pre-exercise questionnaire.
If you are 16 or 17, a parent or guardian must co-sign your agreement and pre-exercise questionnaire.
When does your agreement start?
Your agreement with us begins when you have signed it and we have accepted it, either in person or online.
Can you change your mind?
You can cancel your agreement anytime. See our refund policy for further information.
Paying for ongoing memberships
Fees for ongoing membership are paid in advance by direct debit from a nominated bank account or credit card. Membership fees can be paid weekly, fortnightly, or monthly. Should there ever be any arrears in payments you authorise Ezidebit to debit the outstanding balance to bring the account up to date.
When your membership is due to expire, you can renew your membership at the current membership rate. By renewing your membership, you agree to the membership terms that apply at that time.
How do direct debits work?
Your membership fees will be debited from your nominated account at the agreed payment frequency, as set out in your membership agreement. You request and authorise us to arrange for any amount we may debit or charge you to be debited by third party direct debit billing service provider, Ezidebit from your account subject to their terms and conditions set out on their website: http://www.ezidebit.com. You acknowledge that Ezidebit has been engaged to collect the fees due under this agreement if you are paying by direct debit and you acknowledge that our rights under this Agreement are able to be enforced by Ezidebit without our involvement or your consent.
Meeting your responsibilities
You must make sure:
- your account can accept direct debits (your financial institution can confirm this)
- that there are sufficient funds in your account on the payment day and the next 5 days
- you tell us if you are transferring or closing your account, at least 48 hours before your next direct debit
- you tell us about any changes to your credit card, such as its expiry date or number, at least 48 hours before your next direct debit.
Please notify Salisbury Pilates and Fitness if you want to change or stop your direct debits.
Querying a payment
All queries and comments about the direct debit billing service should be directed to Salisbury Pilates and Fitness or Ezidebit depending on the nature of the enquiry.
What happens if your payment is late or fails?
If you do not fully pay your fees on the due date, you may be charged a fee by your financial institution for having insufficient funds to make the payment. You may contact your financial institution to find out how much these fees are.
To pay your outstanding debt we will try again to debit your nominated account once you indicate that funds are available.
Can we change your agreement?
We may sometimes add, change, or remove our terms and conditions. This includes changing our studio opening and closing hours, its services and facilities, and membership fees. Sometimes, we may also close the studio for a short time for refurbishment or to improve facilities. We do not reduce your membership fees if the studio is closed for renovations or public holidays.
We will give you notice of any changes, by:
- publishing them on our website; or
- placing a notice in the studio; or
- phoning you,
- or writing to the address (post or email) you last gave us.
If we suspend our operations or services, temporarily or permanently, we will send you a written notice offering you either a membership suspension or a cancellation of membership.
Cancelling your membership
If we do not fulfil our obligations to you, you may cancel your membership any time.
Can we increase your fees?
You will be notified in advance of any fee increases.
Can you freeze your membership payments?
Members can freeze membership for 1 or more fortnights, up to a maximum of 4 fortnights each calendar year. All you need to do is send an email to: admin@salisburypilatesandfitness.com
Understanding the conditions
Before freezing your membership, you must make sure your fees are up to date and you don’t owe us any money. Note that we cannot backdate any time freeze requests. You must request a freeze when you need it.
Suspensions for Studio Closure
If we are required by the state or federal government to temporarily close our facility in your local State (Closure Period), we may freeze your membership for that Closure Period. You are entitled to request cancellation of your membership during the Closure Period.
Policies on Health and Studio Management:
How can you protect your health?
If you believe any club activities might risk your health, you must tell us this in writing to ensure all instructors receive the information. You must also tell us if your medical condition changes after you join.
Managing infections and illnesses
Please do not attend the studio if you have an infection, contagious illness, or physical ailments, such as an open cut or sore that may be a risk to another client or staff.
How can you give us feedback?
Your feedback is important in helping us to provide a great service. If you have any comments or questions about our facilities, website or services please email admin@salisburypilatesandfitness.com so that we might address it as needed.
Cancelling if changes to terms and conditions adversely affect you
We reserve the right to change or add to these membership terms and conditions if required by law or to enable the continued success of our facility and services. This includes changes to club timetables, facilities, and hours of operation.
You can also cancel your membership if we breach our obligations and we do not fix the breach in a reasonable time after you have told us about it in writing. We will refund you any membership fees you pay between the date of notification and the date on which we decide that we cannot fix the breach.
Cancelling pre-paid classes
If you have purchased one of our pre-paid class packs you may be entitled to a refund if:
- we have not delivered the service that was promised
- you have a medical condition or unforeseen event that has changed your circumstances dramatically and you can no longer attend
- you have changed your mind within 14 days of the original purchase
We will not refund you if the prepaid program has already expired.
You may transfer your credits to another person.
What rules apply to our facilities?
Respecting our equipment
You are responsible for using our facilities and equipment correctly, including adjusting levels or settings. If you are not sure how to operate any equipment, please ask our staff before you use it.
Note that you will be responsible for any damage that you or your guests cause through a wilful act or negligence.
As a courtesy to other members, please:
- use a clean towel when you use equipment, including exercise mats
- keep to the set time limits
- keep phone calls to an absolute minimum. Note also that you must not use a camera in our studio without permission.
- Put equipment away after use
Please take care in wet areas and follow all signs.
Keep your belongings safe by placing in a position where you can see them (in our pigeon-holes) or leaving them in your car.
We cannot accept responsibility for any loss or damage to your belongings while you are at the studio.
Wearing suitable clothes
All members and guests must wear suitable clothes and enclosed sports shoes in any exercise areas, except for when participating in Yoga or Pilates classes. Socks with sticky soles are required for Pilates classes.
Parking
You may park in the carpark belonging to CrossFit King and Salisbury Pilates and Fitness. Street parking is also available. You must not park in driveways, across other vehicles, in neighbouring private carparks or driveways.
Can you bring guests to the studio?
Friends are welcome to try our classes provided they have completed the appropriate pre-exercise screening and waivers, and have signed into an available spot through MindBody. Guests are only able to trial Pilates classes if have some prior experience. Guests without prior experience will require an introductory session with one of our instructors.
Instant Cancellation
We can cancel your membership without warning if you behave in a way that is risky or seriously inappropriate, such as:
- threatening or harassing others
- damaging equipment
- using illegal or performance-enhancing drugs
- instructing other members when we have not authorised you to do so.
Use of images/videography
We sometimes film or photograph the classes so it is possible you will appear in our social media pages. By signing your agreement, you allow us to use your image in promotional and other business-related material.
Paying GST
All agreement fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes, even if you are in your minimum term.